Please contact the Computer Helpdesk regarding technical problems (including: printing, using Office software, accessing public workstations, accessing the wireless network, etc).
Contact:
Campus: 5321
Phone: 250-960-5321
Long Distance 1-866-960-5321
e-mail: support@unbc.ca
Trouble logging into library resources?
- Is your library account up to date? Login to your account and have a look.
- Have your tried both the university credentials and library barcode methods of logging in?
- Can you access other library resources? Try logging into a different database.
- Do you have a personal computer firewall? You may try briefly disabling this to see if that makes a difference. Do not leave your firewall completely disabled.
- Can you access http://sts.unbc.ca? Try accessing library resources from here as a temporary fix.
Contact the library for help:
Circulation Desk (250) 960-6613
Regional Services within BC 1-888-440-3440
Z39.50 Connection Settings at UNBC
The University of Northern British Columbia Library’s Innovative-based online public access catalog is Z39.50 capable and can be accessed using a Z39.50 client. Most frequently this is done through a bibliographic database management package such as EndNote, ProCite or Reference Manager. These require the following connection settings:
- Name: wizard.unbc.ca
- Address: 142.207.144.128
- Port: 210
- Database Name: INNOPAC
Z39.50 client software often requires additional configuration to enable all the searching capabilities of a given database.
